Our client currently has an opening for a E Biller on a 6 month contract. We have recently rolled out a new eBilling system. We are now seeking an eBilling Specialist who can support our Billing team in navigating the new platform confidently. The primary focus of this role is to support, guide, and troubleshoot for the Billing team, rather than performing day-to-day billing themselves. This role is not a traditional eBillers role—it is a hybrid operational, technical, and quality-assurance position to drive knowledge transfer and ensure the Billing team can manage their eBilling workload independently and accurately.
Responsibilities
- Act as the first line of support for eBilling queries related to Aderant, and client eBilling portals.
- Troubleshoot issues such as failed uploads, credential errors, format mismatches, portal-specific rules, and data discrepancies.
- Assess and report on eBillers' readiness to perform tasks independently, clearly articulate where and why they are struggling.
- Track recurring issues and communicate clear feedback to leadership on training needs and process gaps.
- Maintain detailed troubleshooting notes, documentation, and knowledge articles to support consistent and repeatable resolution of issues.
- Provide hands-on coaching and education to eBillers, ensuring they understand root causes and how to resolve issues themselves moving forward.
- Assist with verifying invoice readiness for eBilling, ensuring attachments, metadata, and format requirements align with client expectations.
- Support eBillers in resolving rejections, exception codes, and client-specific compliance requirements.
- Monitor eBilling progress, unresolved queries, and outstanding tasks, report regularly to supervisors and stakeholders.
- Collaborate with Finance Systems, Aderant teams, and vendors to validate configurations, integration behaviour, and fixes.
- Escalate technical issues appropriately and ensure issues are tracked through testing to final resolution.
- Maintain and update process guides for common error types, portal rules, and configuration behaviours.
- Apply and advise on Outside Counsel Guidelines (OCGs), client Standard Operating Procedures (SOPs), and complex billing requirements.
- Support compliance with firm policies, data standards, documentation rules, and month-end controls (WIP, prebills, write-offs, credits).
- Support eBillers in understanding LEDES formatting, billing compliance, VAT rules, and audit trail requirements.
- Work closely with Billing, Credit Control, Legal Operations, and fee earners, communicating status, blockers, and required actions clearly.
- Contribute to and maintain training materials, quick-reference guides, and knowledge-based entries.
- Coach eBillers on portal rules, quality checks, workflows, and best practices.
- Coach eBillers to communicate effectively with Legal Operations and fee earners if their inputs are required, and educate Legal Operations on the roles and tasks they need to perform to ensure swift resolution of issues and smooth eBilling.
- Analyse error trends, rejection drivers, and cycle-time issues; propose workflow improvements accordingly.
- Support automation and efficiency initiatives, including reducing noise (email triggers, avoidable escalations) and enhancing service-desk processes.
- Regularly update leads/supervisors on systemic issues, skill gaps within the eBilling team, or process defects requiring intervention.
Candidate Profile
- Strong understanding of VAT, billing compliance, and LEDES file handling.
- Excellent communicator—patient, structured, and able to explain technical issues to non-technical users.
- Strong organisational skills with the ability to manage multiple queries and work calmly under pressure.
- Awareness of AML requirements impacting billing.
- Experience with SQL/reporting tools is advantageous.
Important Notice
It is Career Legal’s policy, as a matter of courtesy, to respond to all applications within three working days. However because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
Career Legal is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.
