My client, a leading international law firm based in the City, are seeking a Receptionist to join their busy team
THE ROLE
- Delivering the professional greeting of clients and visitors to the highest standards from the reception desk; registering clients on arrival and calling partners/ hosts before escorting client to reception area and offering and supplying refreshments
- Escorting clients to meeting rooms, ensuring all requirements and expectations are met
- Managing the meeting room space, ensuring standards are maintained and all client areas are fully stocked and functional at all times.
- Supporting all events with meet and greet and registration, maintaining the standard of meeting rooms
- Checking all client meeting rooms before commencement of meetings to ensure standards are met
- Maintaining constant presence within client meeting floor in a host capacity, monitoring general meeting room status; overrunning or short running meetings, communicating with other support teams for clearing and set ups and completing full detailed room checks
- Booking, confirming and amending room-booking requests using booking system and communicate with various support services
- Answering telephones and redirecting phone calls
- Booking, amending and announcing taxis and deal professionally with any issues
- Working closely with AV team regarding set up of video, telephone conferencing and general equipment set ups
- Daily communication with the Facilities team and liaising with the catering team regarding refreshments, lunches and dinners for meetings
- Dealing professionally and efficiently with queries from external and internal users via email and phone
- Maintaining neat and tidy reception area at all times
- Maintaining stock levels for stationary in client meeting rooms
- Maintaining a safe and secure working environment to ensure safety of employees, building and visitors/clients
SKILLS AND EXPERIENCE
- Front of house experience essential - ideally gained within large professional services or legal firm
- Exceptional client services experience to a 5 star standard
- High level attention to detail is a must to be able to deal with large, complex bookings
- Ability to prioritise workload and be calm under pressure
- Demonstrate a team player attitude at all times
- Flexibility in both attitude and working hours is essential, working shifts and willing to step in when required, covering team absence when required.
- Excellent timekeeping and attendance
- Professional appearance at all times
- Knowledge of modern room booking systems is required (Rendezvous, Manhattan, Condeco) with experience of booking complex meetings & block bookings
- The candidate will be required to work on a shift rota based on 35 hours per week: Monday to Friday between hours of 7am and 7pm
Please get in touch for immediate consideration!
