Guest Services Team Leader
London
Up to £60,000
My client, a leading London law firm are looking for an experienced Guest Services Team Leader to join their team.
Key Duties
- Lead, motivate and inspire Guest Service Assistants and Room Booking Coordinators.
- Lead by example through a visible and hands-on approach.
- Coach, train and develop team members.
- Conduct performance reviews and coaching sessions.
- Support recruitment and onboarding. Guest Experience & Hospitality
- Deliver a five-star hospitality experience.
- Act as an ambassador for White & Case.
- Welcome and escort VIP guests.
- Anticipate guest needs and resolve issues proactively. Operational Excellence
- Take ownership of day-to-day operations. Manage bookings and visitor requirements.
- Work collaboratively with AV, Catering, Facilities, Security and Cleaning teams.
- Manage shift allocation and operational coverage. Duty Management
- Deputise for the Guest Services Manager.
- Act as an escalation point for operational issues.
Apply today for immediate consideration!
