My client, a leading international law firm are looking for an experienced Receptionist to join their Madrid office
Key Duties
- Deliver a professional and welcoming front-of-house experience by greeting all visitors and ensuring they feel valued from the moment they arrive
- Notify employees of their visitors' arrival and communicate expected waiting times where necessary
- Guide guests to meeting rooms or designated waiting areas, providing assistance throughout their visit
- Coordinate the booking and administration of meeting rooms, including updates, changes, and cancellation
- Prepare meeting spaces to the required standard, ensuring room layouts, presentation equipment, and IT connectivity are fully operational before each meeting or even
- Manage incoming telephone enquiries promptly and professionally, directing calls to the appropriate contact
- Organise courier collections, deliveries, and postal services, ensuring items are processed accurately and efficiently
- Arrange transport, including taxis and domestic or international courier services, in line with business requirement
- Monitor office and hospitality supplies, place orders with approved vendors, and maintain appropriate stock level
- Build strong working relationships with colleagues across all departments to support the smooth day-to-day running of the workplace and deliver an exceptional client experience
- Carry out regular inspections of reception, meeting rooms, and communal areas to maintain a clean, safe, and welcoming environment, escalating any maintenance or safety concerns where appropriate
- Prepare and replenish hospitality areas, ensuring refreshments are available for visitors and meeting attendees at all time
- Support the planning and delivery of meetings, events, and client visits by assisting with room preparation, visitor coordination, and logistic
- Respond to emails and administrative requests accurately, professionally, and within agreed service standard
- Proactively anticipate visitor and client requirements, providing a consistently high standard of customer service
- Oversee cloakroom facilities where applicable, ensuring personal belongings are stored securely
- Issue visitor badges and temporary access passes while following all site security procedure
- Undertake additional administrative or operational tasks as requested by management to support business need
- Comply with all company Health & Safety policies and procedures, taking responsibility for your own wellbeing and helping to maintain a safe working environment for colleagues and visitor
Apply today for immediate consideration.
