Department-Based Floor Support Work from within the department, providing immediate, on-floor support for all daily operational administrative requests. Handle reprographics and digital tasks including: - Printing
- Scanning
- Photocopying
- Data Room creation
- E-bundle creation
- ShareFile preparation
Stationery & Print Area Maintenance - Monitor and replenish stationery levels in departmental and shared stationery cupboards.
- Assist colleagues in locating specialist or less common stationery items.
- Keep printers fully stocked (paper, toner, staples) and operational to avoid downtime during urgent work.
- Report issues with equipment when encountered and highlight ongoing or repeat problems which are having a negative impact on efficient service delivery capabilities.
Post & Mail Management Incoming and Outgoing Post - Complete the incoming and outgoing post processes as required, ensuring items are handled promptly, accurately and in line with firm procedures.
Courier Management - Process same-day, wait-and-return, multi-drop, UK overnight and international courier requests.
- Prepare packages for courier collection and ensure correct labelling and documentation.
- Support Fee Earners and PAs in selecting the appropriate courier service for urgency and destination.
Tracking & Handover - Scan incoming courier items and deliver or place in departmental Working Paper Boxes.
- Maintain accurate electronic updates in the workflow system as required.
File Handling & Matter Administration - Prepare, update and maintain physical files as requested by legal teams.
- Support fee earners with matter organisation, tidying, and file-related admin.
- Assist with the matter closing process in accordance with firm procedures and pass completed bundles to the records management function where needed.
Workspace & Environment Support - Keep departmental print hubs, collaboration spaces and filing areas tidy, stocked and ready for use.
- Support light workspace tasks such as moving items, replenishing supplies or resetting shared areas.
- Maintain high standards of presentation in all workplace zones.
Workplace Services Support (Flexible Duties) As part of the wider Workplace Services function, the role may be required to support: - Reception cover (visitor management, telephone handling, service desk support).
- Meeting room setup, stationery replenishment, and general office housekeeping.
- Mailroom and package handling activities.
- Ad-hoc administrative or operational tasks during peak periods, staff absence, or firm events.
- The Workplace Service Manager in day-to-day general facilities tasks, including but not limited to reactive maintenance reporting and external contractor supervision.
- The records management function in the carrying out of service delivery processes and procedures when required.
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