My client is a well-established medium sized law firm with around 100 fee earners offering legal advice to corporate and institutional clients as well as to private individuals. Their specialist practice areas are Commercial and Residential Property, Private Client, Corporate and Litigation. They are based in prestigious offices in the heart of London’s West End.
They are now looking to recruit a Billing Supervisor. This 6 month maternity cover position will manage the billing team's day-to-day activities, ensuring work is allocated effectively and client bills are produced accurately and on time. The Billing Supervisor will provide practical support and guidance to the team, maintain service standards and act as the first point of escalation for operational billing queries.
Responsibilities
- Manage daily workloads, priorities and team cover, ensuring billing requests are allocated and completed within agreed timescales.
- Oversee the preparation, review, processing and release of client bills in Elite 3E.
- Ensure billing is accurate and complies with internal procedures, VAT requirements, client instructions and approval controls.
- Monitor the quality of team output, address recurring errors and maintain appropriate billing records and audit trail.
- Provide day-to-day supervision, coaching and support, including one-to-one meetings, training and development.
- Set clear expectations for quality, responsiveness, ownership and service delivery.
- Act as the main operational contact for billing queries, resolving or escalating issues promptly and keeping stakeholders updated.
- Maintain clear team guidance and ensure agreed billing processes and Elite 3E are used consistently.
- Provide management with updates on workloads, delays, service pressures and recurring issues.
Candidate Profile
- Hands-on Elite 3E and legal billing experience within a law firm.
- Previous experience supervising or coordinating a billing team.
- Strong understanding of VAT, disbursements, invoice authorisation, credit notes and rebilling.
- Ability to manage competing priorities, deadlines, workloads and team cover.
- Experience resolving billing discrepancies and operational queries.
- Strong attention to detail, organisation, Excel and communication skills.
- Ability to remain calm and decisive during busy billing periods.
Important Notice
It is Career Legal’s policy, as a matter of courtesy, to respond to all applications within three working days. However, because of the volume of applications, we are sometimes unable to respond to individual candidates. If we have not contacted you within three working days your application has been unsuccessful, and your details have not been retained. Please apply for any other position that you may see in the future. Thank you.
Career Legal is a Recruitment Agency and is advertising this vacancy on behalf of one of its clients.
