Global Law Firm | Senior Leadership Opportunity
Are you a strategic support leader who can challenge the status quo, drive transformation and reshape how business support functions operate?
I'm working with a leading global law firm seeking an ambitious Senior Business Support Manager to play a pivotal role in the future direction of its international Practice Group Support function.
This is much more than a traditional PA or secretarial management role. You'll have the opportunity to influence senior stakeholders, lead experienced managers and drive meaningful change across a complex, international business.
The opportunity:
You'll lead and develop a team of Practice Group Support Managers, ensuring the function delivers a consistent, commercially focused and high-quality service to lawyers across the business.
A major focus will be transformation, technology and innovation. You'll challenge established ways of working, explore how AI and automation can streamline processes, and redesign support models to improve efficiency, performance and the overall service delivered to the business.
Key responsibilities include:
- Leading leaders: Coach, develop and influence Practice Group Support Managers, building a high-performing and forward-thinking function.
- Driving transformation: Challenge existing team structures, operating models and processes to improve service delivery, effectiveness and efficiency.
- Championing technology and AI: Identify opportunities to introduce automation, digital solutions and AI to modernise support services and deliver measurable improvements.
- Influencing at a senior level: Partner with senior stakeholders and international business services teams to align support delivery with wider business priorities.
- Leading strategic initiatives: Oversee key projects, track outcomes and ensure improvements translate into tangible commercial and operational benefits.
- Shaping the future: Build the capabilities, structures and ways of working needed to meet the evolving demands of a global law firm.
- Providing senior leadership support: Deputise for the International Head of Support Services when required, representing the function at a global level.
About you
You'll be an experienced support services leader with a strong track record of managing managers and influencing senior stakeholders within a complex professional services environment.
You'll bring:
- Experience leading and developing managers across a sizeable support function.
- A strategic mindset, with the confidence to challenge established practices and lead organisational change.
- A genuine interest in technology, AI and automation, ideally with experience implementing or driving transformation initiatives.
- Strong commercial judgement and the ability to demonstrate the impact of improvements through measurable results.
- Excellent stakeholder management skills and the credibility to influence at senior and international levels.
- The ability to balance long-term strategic thinking with practical delivery.
Why consider this opportunity?
This is a chance to move beyond day-to-day operational management and take ownership of how a global support function evolves. You'll have the scope to influence strategy, modernise operating models and help shape a more efficient, technology-enabled future for business support.
Interested in finding out more? Get in touch for a confidential discussion.
