An exciting opportunity has arisen for an experienced and highly organised individual to join a leading London law firm, supporting senior stakeholders and overseeing the smooth operational running of key practice areas.
This is a pivotal role, working closely with Heads of Department and Partners to drive efficiency, support team performance, and ensure seamless coordination across business services. You will also play a key role in leading and developing a high-performing PA team.
The Role
You will act as a central point of contact across assigned departments, ensuring operational excellence and enabling fee earners to focus on client delivery and financial performance.
Key responsibilities include:
Department Operations
- Supporting Heads of Department and Partners with non-fee earning projects and day-to-day operational matters
- Acting as a key liaison between legal teams and business services functions including Finance, HR and IT
- Monitoring team utilisation, workload and overall wellbeing, flagging any concerns where appropriate
- Overseeing billing processes in collaboration with Revenue teams, ensuring accuracy and timeliness
- Managing departmental communications, including joiners, leavers and team changes
- Supporting salary benchmarking and working closely with HR on people-related matters
- Ensuring processes and best practices are followed consistently across teams
Business Development Support
- Working with Business Development teams to ensure key client information and reporting is up to date
- Supporting the coordination of client activity, events and relationship management initiatives
- Ensuring internal systems and data (e.g. client interactions) are accurately maintained
PA Team Leadership
- Leading, mentoring and developing a team of PAs, ensuring a high standard of support is delivered
- Managing workflow allocation to ensure fairness, development opportunities and efficiency
- Conducting regular check-ins, performance management and providing ongoing feedback
- Supporting recruitment, onboarding and succession planning within the team
- Encouraging a proactive, collaborative and client-focused team culture
Wider Business Contribution
- Driving consistency in processes and sharing best practice across teams
- Supporting training initiatives and identifying development needs
- Contributing to continuous improvement of systems, processes and team effectiveness
About You
- Strong PA background within a partnership environment (legal or professional services preferred)
- Proven experience supervising, mentoring or leading a team
- Highly organised with excellent attention to detail and the ability to manage competing priorities
- Commercially aware, with experience supporting billing and financial processes
- Confident communicator, with the ability to build relationships and influence at all levels
- Proactive, resilient and solutions-focused, with a hands-on approach
- Advanced Microsoft Office skills and familiarity with document and practice management systems
Why Apply?
This is a fantastic opportunity for someone looking to step into a broader, more strategic role - combining operational oversight, stakeholder management and team leadership within a fast-paced, professional environment.
